Terms & Conditions

This Rental Agreement (the Agreement) is a legally binding contract between Accommodated (“we”, “our”, “us”) and the Guest (the person making the booking). By paying for and/or occupying the property, the Guest agrees to the following Terms & Conditions.

1. Occupancy

  • Maximum occupancy is limited to the number of guests confirmed at the time of booking.

  • Only registered guests may stay overnight. Visitors are not permitted without prior written approval.

  • Properties are for holiday accommodation only and may not be used for parties, receptions, commercial purposes, or unlawful activity.

  • Noise must cease between 9:00 pm and 8:00 am.

2. Guest Responsibilities

Guests must:

  • Conduct themselves respectfully and avoid disturbing neighbours.

  • Comply with local noise regulations and community by-laws.

  • Keep the property secure (lock doors/windows, return keys as instructed).

  • Leave the property clean and tidy, including dishes washed, rubbish removed, BBQ/oven cleaned, and any moved furniture returned.

  • Not smoke inside the property.

  • Use linen on all beds and pillows.

  • Notify us immediately of any damage, faults, or maintenance issues.

Additional charges may apply for:

  • Unwashed dishes or an unclean BBQ/oven.

  • Excess rubbish.

  • Lost keys (AU$100 replacement fee).

  • Unauthorised pets.

  • Damage, missing items, or extra cleaning.

3. Payment Policy

  • Deposit: 50% required to confirm bookings made more than 30 days in advance.

  • Balance: Remainder and refundable bond due 30 days before arrival.

  • Full Payment: Required if arrival is within 30 days.

  • Bond: Refunded within 7 business days after check-out, subject to inspection. Processing times may take 5–10 days to appear in your account.

  • Fees: A non-refundable 2.9% transaction fee applies to all payments.

  • Payments appear on your statement as ACCOMMODATE BLUE MOUNT LENNOX HEAD.

  • We accept Visa and Mastercard only (no AMEX/Diners).

  • OTA Bookings: If you booked via an online travel agent (OTA) such as Airbnb, Booking.com, Vrbo, or Stayz, the payment policies and terms of that platform apply in addition to these Terms & Conditions.

4. Cancellation Policy

  • 31+ days prior to arrival: Refund minus AU$5 channel fee and Stripe payment gateway fees.

  • 30 days or less prior: No refund.

  • Date changes: Not permitted within 30 days of arrival.

  • Shortened stays: Not permitted within 30 days of arrival. No refund for unused nights.

  • Event cancellations: We are not responsible for cancelled events/functions.

  • Force majeure (incl. COVID lockdowns): If government restrictions prevent travel, one free date change within 12 months is permitted.

  • OTA Bookings: If you booked via an online travel agent (OTA) such as Airbnb, Booking.com, Vrbo, or Stayz, the cancellation policies and terms of that platform apply in addition to these Terms & Conditions.

5. Arrival & Departure

  • Codes & Access: Your unique lockbox or digital door code, along with the property address, will be emailed from enquiries@accommodated.com.au 7 days before check-in and again on the morning of arrival. Please check junk/spam folders. One set of keys is provided via key safe.

  • Self-Check-In: All properties are self-check-in. There is no reception or front desk.

  • Property Access: Entry is available only after the designated check-in time and must be fully vacated by the designated check-out time. Late departures may result in forfeiture of 50% of the bond.

  • Early Check-Ins & Late Check-Outs: Early check-ins and late check-outs are subject to availability and cannot be guaranteed, particularly on same-day turnovers or during school holidays.

    • Early Check-In: To request early check-in, please enquire the day before your arrival.

    • Late Check-Out: For late check-out, please enquire by 2 pm the day before your departure.

  • Response Times: Our administration hours are limited. Please allow for possible delays in responses (see office hours below).

6. Property Condition & Use

  • Properties are provided in “as-is” condition.

  • We make reasonable efforts to ensure all amenities are working, but we cannot guarantee against breakdowns.

  • No candles are permitted, except birthday candles.

  • Guests must operate fireplaces, heaters, and spa jets safely.

  • Furniture and décor reflect the owner’s taste; no refund is given for unmet expectations.

7. Pets

  • Pets are permitted only at designated pet-friendly properties with prior approval.

  • A fee applies per pet, per night, in addition to the reservation cost.

  • Guests must notify us at the time of booking if bringing pets; a payment request will follow.

  • Pets are not permitted on furniture, beds, or linens.

  • Guests must provide their own pet bedding, bowls, and waste bags.

  • Guests are responsible for cleaning up after pets and ensuring they do not cause damage or disturb neighbours.

  • A AU$60 charge applies for any pet waste left behind.

  • Fines may be applied for breaches of these terms.

8. Damages, Loss & Bond Deductions

  • Guests are liable for all damage, breakages, loss, or extra cleaning caused during their stay.

  • Costs are deducted from the bond or charged directly if the bond is insufficient.

  • Payment of any outstanding balance must be made within 7 days of notification.

  • Left items: Return of lost property incurs an AU$50 handling fee plus postage. Items unclaimed after 30 days are donated.

9. Entry & Inspection

  • We may enter the property with reasonable notice for inspections or repairs.

  • Immediate entry may occur if there is danger, damage, or a breach of terms.

10. Risk, Liability & Indemnity

  • Guests occupy the property at their own risk.

  • We are not liable for theft, loss of belongings, injury, or death occurring in or around the property.

  • Guests agree to indemnify Accommodated and the property owners from any claims arising from use of the property.

11. Unavailability of Property

If a property becomes unavailable due to circumstances beyond our control:

  • We will attempt to relocate guests to a comparable property.

  • If this is not possible, all monies paid will be refunded in full.

  • No further claims or compensation will be considered.

12. Faults or Problems

  • Guests must report any issues immediately via email or text.

  • If not reported on arrival, the property is deemed accepted in its condition.

  • No refunds or discounts are provided for equipment failure, though we will attempt repairs promptly.

  • Call-outs for unnecessary repairs requested by guests will be charged to the guest.

13. Linen

We provide quality linen, including:

  • Quilt covers, sheets, pillowcases, towels, bath mats, and tea towels.

  • Quilts, blankets, and pillows as standard.

14. General Provisions

  • This Agreement constitutes the entire understanding between the parties.

  • It is governed by the Short-Term Rental Accommodation (STRA) laws of New South Wales, Australia.

  • Failure to enforce any clause does not waive future enforcement.

  • If any clause is invalid, the remainder remains enforceable.

  • Bookings made online or via payment are deemed acceptance of these Terms & Conditions.

15. Enforcement

Breaches of these Terms & Conditions may result in:

  • Immediate termination of the booking.

  • Eviction without refund.

  • Deductions from the bond.

  • Additional charges or legal recovery if required.